Support

Email support@aldorock.com. We answer within one business day (Monday to Friday, Swedish business hours). Support is in English and Swedish.

What to include

• Which app: Timesheet Approvals or Fortnox Connect.
• The name of your monday.com account (the part before .monday.com in your address bar). Do not send passwords or API tokens.
• What you did, what you expected and what happened instead. The exact text of any error message helps.
• When it happened, with your time zone.
• For Fortnox Connect: the board name and, if relevant, the monday item name and the Fortnox invoice number. Do not send customer personal data in the email unless we ask for a specific detail.

Deletion requests

Data stored by the apps is deleted automatically within 10 days after you uninstall an app. If you want it deleted sooner, or want a copy of what is stored for your account, write to the same address from an email address on your company's domain. We confirm when it is done.

Data processing agreement

A data processing agreement under GDPR is available on request to the same address.

Security reports

If you believe you have found a security problem in either app, email support@aldorock.com with "Security" in the subject line. Please give us a reasonable time to fix the problem before publishing details.

Status of monday.com and Fortnox

Both apps depend on monday.com and, for Fortnox Connect, on Fortnox. If either service is down, the apps wait and continue when the service is back. Check the status pages of monday.com and Fortnox before reporting a problem that affects everything at once.